Refund policy

Return and Refund Policy

We want you to feel confident ordering from Qoplur. Please review the following policy before requesting a return.

30-Day Return Window

You may request a return within 30 days after your order is delivered.

Return Eligibility

To qualify for a standard return, the product must be unopened, unused, in its original sealed packaging, and accompanied by proof of purchase.

For health and safety reasons, opened or used consumable pet products are not eligible for a standard return. This restriction does not apply to products that arrive damaged, defective, incorrect, incomplete, or are subject to a reasonable product-quality concern.

Damaged, Defective, Incorrect, or Missing Items

Please contact us as soon as possible at support@qoplur.com and provide your order number, photos of the item and packaging, and a description of the issue. For suspected quality concerns, please also provide the lot or batch number and expiration date.

When an item is damaged, defective, incorrect, or missing, Qoplur will review the claim and, when approved, arrange an appropriate replacement or refund. Qoplur will cover reasonable return or replacement shipping costs for approved seller-error or product-quality claims.

Opened Products and Pet Reactions

Opened or used products cannot be returned for ordinary reasons such as preference or change of mind. If you believe a product has a quality problem or your pet experiences an unexpected reaction, stop using the product, keep the product and packaging, and contact us with the order and batch information. Seek advice from a veterinarian for persistent, severe, or concerning symptoms. Returned opened products will never be restocked or resold.

Return Shipping

Customers are responsible for return shipping costs when returning an eligible unopened product because of a change of mind, an incorrect purchase, refusal of delivery, or another reason not caused by Qoplur.

If a package is returned because the customer provided an incomplete or incorrect shipping address, the customer is responsible for any approved reshipping cost.

Do not send products back without prior authorization. Approved returns will receive return instructions and the applicable return address. Unauthorized returns might not be accepted or processed.

Cancellations

Cancellation requests must be submitted within one hour of placing the order. After an order enters fulfillment, cancellation cannot be guaranteed.

Refunds

Approved refunds are issued to the original payment method after the returned item has been received and inspected, when a return is required. Please allow up to 3 business days for Qoplur to process an approved refund. Your bank or card issuer may require additional time to post the refund.

Shipping Charges

Original shipping charges are non-refundable unless the return is caused by a Qoplur error, a verified product defect, or carrier damage handled through Qoplur.