Shipping policy

Shipping Policy

Qoplur currently ships within the United States.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays begin processing on the next business day.

Processing time is separate from carrier transit time. Estimated delivery dates shown at checkout are estimates and are not guarantees.

Shipping Services and Rates

Available shipping services, rates, and estimated transit times are displayed at checkout. Current options may include standard and expedited shipping depending on the destination and order.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. If a package is returned because an incorrect or incomplete address was provided, the customer is responsible for any approved reshipping cost.

Delays

Carrier delays, severe weather, holidays, and other events outside Qoplur's control may affect delivery. If we learn that an order cannot ship within the stated processing period, we will contact the customer with available options.

Damaged, Lost, or Missing Shipments

If your order arrives damaged, contains an incorrect item, or is missing an item, contact support@qoplur.com with your order number, photos, and a description of the issue.

If tracking shows delivery but you cannot locate the package, check the delivery location, household members, neighbors, and the carrier before contacting us. Qoplur will review available tracking and carrier information and assist where reasonably possible.